5 Practical Tips To Maximize Your Gains From Outsourcing Corporate eLearning Development

Over the last two decades, organizations have seen tremendous value in outsourcing corporate eLearning development. In this article, I outline 5 practical tips that you can use to maximize the gains from outsourcing.

Maximize Your Gains From Outsourcing Corporate eLearning Development

Outsourcing corporate eLearning development is an established practice and has been there for over two decades now. The success stories across the world clearly highlight that it delivers the required benefits.

Consider the following data that enumerates the impact of outsourcing eLearning content development:

• Based on a Docebo report, companies allocate roughly 42% of their budget on outsourced online training services. This is a strong indication that organizations acknowledge the importance of investing in L&D in order to improve training ROI. They know that hiring a trained eLearning professional will provide them with the experience and skills they require.
• Traditional classroom training involves a lot of travel. eLearning has the potential to reduce the combined cost by as much as 70%. However, outsourcing eLearning gives you the ability to reap these budget benefits, even if you don’t have the time or know-how.
• Larger organizations tend to outsource more of their online training needs than mid-size organizations. In fact, 60% of large companies reported that they outsourced some, if not all, of their online training efforts. This may be attributed to the fact that eLearning is so flexible and adaptable, as it is constantly improved to match industry standards.

Source: Outsourcing eLearning: 6 Facts And Stats eLearning Pros Should Know

In this article, I highlight the top 8 benefits for which outsourcing of corporate eLearning development is done. Then I share 5 practical tips that you can use to maximize this gain.

Top 8 Benefits Of Outsourcing Corporate eLearning Development

1. Reduction in costs
   This typically is the first reason and the most obvious benefit that the outsourcing of corporate eLearning development brings to the table. Furthermore, it brings the added value of getting more done in a shorter time with the required quality.
2. Flexibility to scale up or down
   The organizational business needs are dynamic, and they often lead to headcount increase/reduction to manage the training needs. While this is difficult to do with your in-house team, this flexibility to access additional resources, when needed is the second biggest benefit that outsourcing of corporate eLearning development offers.
3. Access to new skill sets and more varied talent in a given domain
   Authoring tools and related technologies are changing so rapidly that it is virtually impossible to keep track of all of them. Equally tough is the mandate to have in-house expertise across all of these. This is where outsourcing corporate eLearning development gives you yet another significant advantage as you can now bridge the specific skill gap with ease.
4. Faster turnaround time
   Most outsourcing partnerships give you access to a dedicated talent pool that can be used to complete your projects in a relatively shorter time.
5. Access to the best practices leading to the optimization of your development practices
   While you may have a great in-house practice for eLearning content development, there is always room for further improvement and optimization. This too is possible as you consider outsourcing corporate eLearning development wherein your partner’s capabilities can help you enhance your current approach further.
6. Addition of more innovative solutions to your portfolio
   While most eLearning development organizations have access to a similar portfolio of tools and technologies, your partner can add value to your learning designs through innovative and creative Instructional Design approaches.
7. Enhanced focus on your customers
   Whether you are servicing internal or external customers, outsourcing the development of your eLearning content provides your internal team with additional bandwidth to pick up other related aspects. These could help you devote quality time with your customers that can help you create further business opportunities.
8. Focus on strategic activities
   As an extension, the delegation of outsourcing corporate eLearning development frees up your team’s calendar that can be better spent on strategic initiatives.

What Are The Tips That Can Help You Maximize Tthe Gains from Outsourcing Corporate eLearning Development?

Now, I share 5 practical tips that will enable you to maximize the gains from the outsourcing corporate eLearning development initiative and see gains beyond the benefits highlighted here.

Tip 1: Refine Your Approach And Factor For The “New Normal”

There has been a sea change in the online training offering in the last couple of years. There has been a significant transition in many aspects including the change in devices learning happens on (read smartphones) to the kind of learning experiences learners want (read microlearning, video-based learning, gamification, and so on).

As a result, these aspects need to be incorporated into your charter, and this new set of needs should be used as you outsource corporate eLearning development.

Some of the key trends that you should factor are listed here:

• Mobile learning in contrast to traditional eLearning
• Conversion of Instructor Led Training (ILT) to blended or fully online training
• Mobile learning solution designs featuring both mobile friendly (adaptive) and mobile-first formats (fully responsive)
• Microlearning
• Approaches that are fun yet provide serious learning experiences (like gamification, videos, and animated videos)
• Learning paths that include both formal training and informal training
• Social or collaborative learning
• Personalization of learning
• Content curation and user-generated content

Look for a partner who can fulfill these learning approaches.

Tip 2: Identify Measures To Collaborate, Communicate, Review, And Work Effectively In The Distributed Development

Whether you select an onshore, a near shore, or an offshore partner, the success of outsourcing corporate eLearning development hinges on the model that is in place.

Look for a partner who has the required frameworks for online collaboration, communication, and review to maximize your gain.

Tip 3: Change To Agile Development Methodology

The usage of Agile development methodology is an established practice in software development.

Now, its usage in eLearning content development has created a different approach that focuses on an iterative process that emphasizes continuous quality improvement.

• It includes “huddles” that bring all stakeholders (yours and your partner’s teams) on the same page.
• The development happens over small chunks that are built in short “sprints”. There is room to iterate and enhance the learning experience at each sprint.
• It reduces the overall development time and provides higher predictability.

This is another significant aspect that you should look in a partner for as you carry out outsourcing corporate eLearning development.

Tip 4: Enhance The Workflow By Integrating Techniques Like Design Thinking

As an extension of the Agile approach, you should also evaluate the integration of the design-thinking approach that enables your team to collaborate innovatively with partner teams. The result is a solution that aligns better with your mandate.

This, too, is an important aspect that you should look for as you outsource your corporate eLearning development.

Tip 5: Establish Methodologies That Can Measure And Enhance Your ROI

A positive ROI is the final litmus test in determining the success of your initiative. This success is an aggregation of many aspects notably:

• Learner reaction
• Sticky learning strategies
• Learning effectiveness or learnability
• Support to learners at the moment of their need (supplementing formal training with Performance Support Tools/job aids that are available to the learners within their workflow)
• Measurement of the gain/business impact

Look for a partner who can work with you not just for content development but who can add value across the spectrum from Training Needs Analysis (TNA) to training evaluation and ROI computation.

I hope this article provides insights into the benefits of outsourcing corporate eLearning development. I hope my tips will help you reap further gains from the outsourcing of your corporate eLearning development.

If you have any queries or need any specific support, do contact me at apandey@eidesign.net.

Source: https://www.eidesign.net/5-practical-tips-to-maximize-your-gains-from-outsourcing-corporate-elearning-development/

6 Pros Of eLearning Content Development Outsourcing

Today, outsourcing content development is a fairly well established practice for several organizations. However, what works for one organization and helps them leverage on an offshore partner may not work for another. So, how can you determine if you should evaluate eLearning content development outsourcing? The answer lies in looking at the pros of content development outsourcing and comparing them against the triggers of your outsourcing need. In this article I will outline the pros of content development outsourcing and how you can use these pointers and arrive at the right strategy to outsource and create a successful partnership that you can leverage on.

The Advantages Of eLearning Content Development Outsourcing

As head of an organization that has been a trusted offshore eLearning content developmentpartner for several global organizations, I will dip into my own experience to outline the pros of eLearning content development outsourcing.

Let me begin with an important input from my earlier article How to choose a custom eLearning company in India? where I had outlined the factors that have a bearing on your decision to outsource.

The Triggers For eLearning Content Development Outsourcing

1. Scaling (to handle higher volumes).
2. Reducing the time to market.
3. Reduction in cost.
4. Access to talent that you do not have.
5. Addition of more innovative solutions to your portfolio.

Having clarity on why you want to outsource and what gains you seek from each of them is vital in creating an effective outsourcing strategy.

Top 6 Benefits Of eLearning Content Development Outsourcing

1. Reduction in costs.
   This is certainly the first and the probably the biggest benefit of outsourcing. Through outsourcing, you can get access to large talent pools that map exactly to your requirement and yet pay a fraction of the cost that you would incur if you were to hire them in-house.
2. Flexibility to scale the team up and down.
   eLearning content development outsourcing offers you greater flexibility by allowing you to rapidly scale up and down the required team exactly as per your business dynamics.
3. Access to new skill sets and more varied talent in a given domain.
   With rapidly changing learner expectations, tools and technologies it is not possible to have all combinations of skills that you or your customers may require. Outsourcing offsets this challenge and offers you the flexibility to have more than one partner to be able to address varied solutions.
4. Reduction in development time leading to a faster turnaround time.
   Typically, an outsourcing partner will have a dedicated team addressing your requirement including focus on shorter development cycles. This gives you a significant edge in managing a quicker turnaround time for your projects particularly when your internal teams may not be available.
5. Access to best practices leading to optimization of your development practices.
   Remember your partner will be servicing needs of several organizations and therefore, is more likely to have development practices that are optimized for globally distributed development. You can use these cues to enhance your own development practices further.
6. Additionally, you will get the following business gains:
   • Addition of more innovative solutions to your portfolio. You can leverage on your partner’s skills to enhance your portfolio to service more varied or more complex needs.
   • Enhanced focus on your customers.

Leveraging on the partner’s development strengths enables you to bring higher focus on customer interfacing activities rather than day to day execution. Besides creating better customer satisfaction, this may enable you to address new opportunities.

I hope this article was useful in reinforcing the pros of eLearning content development outsourcing. Remember to tie these gains back to your triggers or needs to outsource and you will arrive at the right decision.

Read More

• Outsourcing Online Training: How To Select The Right Partner And De-risk Your Initiative
• 8 Reasons Why Outsourcing Custom Content Development Helps Every Business
• A Step-By-Step Outsourcing Guide For eLearning Content Development
• Evaluate The Right Partner To Outsource Your eLearning Content Development: Ultimate Cheat Sheet

Source: 6 Pros Of eLearning Content Development Outsourcing

Outsourcing Online Training: How To Select The Right Partner And De-risk Your Initiative

Although outsourcing of online training has significant benefits, it does have inherent risks. This article outlines how you can mitigate these risks by selecting the right partner and create a successful outsourcing strategy.

How To Select The Right Partner And De-risk Your Initiative When Outsourcing Online Training

We, at EI Design have had the privilege of being a strategic outsourcing partner for several global organizations. We have seen one-off engagements turning into long-term relationships involving multi-year contracts.

We know that outsourcing custom or bespoke content development is not devoid of challenges. However, we do know by experience that these can be effectively mitigated using the right framework to evaluate the partner. If you get this right, you’re well on your way to achieve your goal of working with the partner that suits you best.

In this article, I outline several pointers that can be used during the evaluation of potential partner(s) and can substantially de-risk the challenges associated with your outsourcing initiative. Furthermore, these will also help you build for success and see your outsourcing gains multiply over time.

Is Outsourcing Your Online Training (Custom Or Bespoke Content Development) Right For You?

To begin with, you need to be certain about why you want to outsource. As a first step, you need to identify if your outsourcing requirement is strategic or opportunistic. The focus then shifts to the gains that you are eyeing from the outsourcing initiative.

Some of the factors that suggest you should opt for outsourcing are:

1. Scalability (to take up work in greater volumes).
2. A reduction in time to deliver/time to market.
3. Cutting costs.
4. Accessing talent that you do not have.
5. Enhancing your portfolio with newer, better, and more innovative solutions.

What Are The Reasons Why Outsourcing Online Training (Custom Or Bespoke Content Development) Helps Every Business?

Here is my list of 8 reasons why outsourcing custom or bespoke content development helps every business.

1. Reduction In Costs.

Ask anyone why they are looking to outsource and the most obvious response would be cost-cutting. Outsourcing allows you to get your work done in lesser time, lesser price, and with the desired level of quality.

2. Flexibility To Scale The Team Up And Down.

Business requirements keep varying but you can’t alter the size of your internal team every single time. With outsourcing, you can address this challenge as you get the flexibility to get more (or less) heads and hands to ensure the project sees the light of the day with minimal fuss.

3. Access To New Skill Sets And More Varied Talent In A Given Domain.

Tools and technology keep changing and at the pace at which they do, it becomes difficult to possess the skills and expertise to address the varied requirements. With outsourcing, you can bridge this gap and use the skills and expertise that your partner brings to the table.

4. Reduction In Development Time Leading To A Faster Turnaround Time.

One of the advantages that most outsourcing partners offer to provide is a short turnaround time to complete the work you assign them. They do this with a dedicated team aligned to work for you and take care of the minutest of details pertaining to your requirement.

5. Access To Best Practices Leading To Optimization Of Your Development Practices.

If you’re in the learning business, you know that there’s a lot of learning that happens with and from others. The same applies to adopting newer, better development practices. If your outsourcing partner has worked with a variety of global organizations, they’re likely to have several effective development practices. You can also get a peek into these and adopt a few in your organization yourself.

6. Addition Of More Innovative Solutions To Your Portfolio.

Working with an outsourcing partner gives you exposure to the different kinds of solutions that they offer. You can make the best of this opportunity and enrich your own solution portfolio with cues from your partner’s offerings.

7. Enhanced Focus On Your Customers.

When you have a partner taking care of a portion of your work, a lot of burden is off your shoulders allowing you to focus on your customers (internal or external). This way, you can better your chances of achieving customer delight and offer better service or open up newer avenues of business and revenue.

8. Channelize Your Resources To Strategic Activities.

By delegating certain portions of your work to an outsourcing partner, you can let your team spend more time and energy on the strategic side of your business.

How Should You Begin The Exercise Of Outsourcing Online Training?

Once you’re certain about why you want to outsource, you need to turn your attention to evaluating the options, wherein you need to consider whether you want to go with:

1. An Onshore Partner Or An Offshore Partner?

Here too, there are advantages and disadvantages. An onshore partner will provide you with access to more talent and help you enhance your existing portfolio but you might want to keep an eye on the weighing scale in terms of the cost and profitability for your business. An offshore partner on the other hand will be comparatively lighter on your pocket and provide you with other gains but you would need to factor for challenges such as time zone differences, communication, and cultural differences.

2. Single Or Multiple Partners?

Most organizations tend to play safe and opt for multiple partners rather than relying on one partner. I personally recommend going with one partner if you have a robust evaluation process in place and can test waters with your partner with pilot projects, thereby getting a complete view of what lies ahead before you get your partner to sign the dotted line.

That said, there are certain risks/challenges that you need to take care of before you get down to evaluate a partner.

What Are The Challenges In Outsourcing Your eLearning Content Development?

To make sure that there are no hiccups in your outsourcing venture, you need to watch out for:

1. Hidden Costs.

You may have factored for the outsourcing cost and allocated the time and budget to your Project Managers accordingly. However, if your partner doesn’t get your brief right, it may lead to reworks and multiple iterations/reviews. This can play a spoilsport in terms of cost and the project schedule.

2. Aspects That You Can Identify Only After You Begin Outsourcing.

Your outsourcing partner may have put their best talent on the job during the pilot stage to grab your attention and convince you to hand over the contract to them. You will have to ensure that there are no surprises as you actually begin working with your partner and interact with a completely different team that may not live up to your expectations.

3. Inconsistency In Performance And Quality Standards.

Closely linked to the challenge outlined above, you might get to see variations in the output and inconsistency in its quality. This will also have a bearing on the cost and project schedule.

4. Inability Of Your Partner To Adapt And Align Effectively To Changing Dynamics.

The learning industry is very dynamic and changes are taking place at all fronts, including tools and technology. You need to make sure that your partner is in sync with the changing dynamics and aligned to your future goals.

5. Challenges Intrinsic To Globally Distributed Development.

When you work with offshore partners, you have to deal with challenges such as time zone differences and interacting with team members who come from different geographies. This may have an impact on effective collaboration and if you don’t get it right, it may result in additional costs and unpleasant experiences.

How To Build For Success – What Are The Attributes Of A Partner That Will Help You Get Outsourcing Of Your Online Training Right?

Building an outsourcing strategy that works and delivers the required value needs the selection of the right partner who can understand the complexity involved in design, development and implementation of varied online training solutions.

1. The foundation.
   To begin with, they need to understand the business objectives, learner profiles, their proficiency, expected gains and should be able to suggest options featuring different learning strategies. Capability to consult and architect the right strategy is paramount.
2. The engagement model.
   Then the focus shifts to the engagement model that facilitates collaboration between distributed teams and provides an effective and transparent communication.
3. Access to the right talent pool.
   Finally, the development model needs to factor for processing of the brief effectively and be supported by strong Instructional Design, Visual Design, Technology, and Quality Assurance teams.
4. Building for success.
   Collaboration, flexibility and agility are three important aspects that make or break a successful partnership.

Easier said than done? Here is my list of 10 parameters that you can use to find the right partner.

Each of these parameters actually helps you de-risk or mitigate the risks inherent with outsourcing. Once you have the right partner, you will be able to to see successful outsourcing of your online training.

• Expertise and relevant experience (but do verify references).
• Focus on Innovation so that their solutions keep you ahead of the curve.
• Maturity of processes and development methodology: The maturity of the processes has a direct bearing on quality and predictability. The development methodology needs to factor for distributed development and must provide for collaboration and ease of working across teams/across time zones.
• Project management: You need to ascertain how it is aligned to collaboration, communication, and needs for globally distributed development.
• Solution Architecting capability: Check whether it is aligned to meet diverse training needs and whether it encompasses new or upcoming approaches.
• Talent pool: The partner you’re looking for must have the right capabilities in Account Management, Delivery (Project Management), Instructional Design, Visual Design, Technology, and Quality Assurance.
• Capability to scale: At short notice, they should have access to the right profile of resources that can be scaled to meet your burst mode requirements.
• Infrastructure and measures to protect your Intellectual Property (IP).
• Sound understanding of Authoring Tools and Technology.
• Strong Risk Management practices.

You can also take a look at this video to know how you can opt for the right outsourcing partner and get your outsourcing strategy right.

Like any initiative, outsourcing of online training also has its risks. In this article, I have outlined how you can reduce or offset most of these inherent risks. Most of these aspects are from my own experience over the last 15 years and they really work.

The biggest success factor is to have a focus on building a long-term partnership. Both sides must look beyond the transactions and establish a framework that will create success – blips and occasional misses notwithstanding.

If you have any specific queries on this, do contact me at apandey@eidesign.net.

Also read:

• Free eBook – How To Evaluate The Right Partner To Outsource Your eLearning Content Development
• Free eBook – Is Outsourcing Of eLearning Content Development Right For You
• 8 Reasons Why Outsourcing Custom Content Development Helps Every Business
• A Step-By-Step Outsourcing Guide For eLearning Content Development
• Evaluate The Right Partner To Outsource Your eLearning Content Development: Ultimate Cheat Sheet

Source: https://www.eidesign.net/outsourcing-online-training-how-to-select-the-right-partner-and-de-risk-your-initiative/

Is Outsourcing eLearning Content Development Right For You?

If you are reading this article, you are probably evaluating outsourcing of eLearning content development or are looking at alternatives for your existing outsourcing approach. There are several compelling business reasons to outsource and there are certainly plenty of possible partners you can engage with. However, the evaluation and selection of the right partner is a tough job. Tougher still is to make the partnership work effectively and consistently once you sign up. So, how do you determine if outsourcing eLearning content development is right for you?

How To Decide Whether Outsourcing eLearning Content Development Is Right For You

In this article, I begin with the start point, that is, identification of the need to outsource (the triggers) with which you begin the hunt for an onshore or offshore partner. Next, I will outline the advantages of outsourcing your eLearning content development. This reaffirms why outsourcing eLearning content development makes business sense. I will then touch upon the challenges that are inherent to outsourcing eLearning content development.

In my next article, I will walk you through how you can offset these challenges and share insights on how to choose the right partner to outsource your eLearning development.

Why Do You Want To Outsource Your eLearning Content Development?

Having clarity on why you want to outsource is obviously the start-point. At the outset, define if the outsourcing is strategic for you or opportunistic (possibly on account of a large project execution).

Think about the gains you’re looking at from your outsourcing initiative. You can consider outsourcing if you’re looking to:

• • Scale (to handle higher volumes).

• • Reduce the time to deliver or time to market.

• • Reduce costs.

• • Access talent that you do not have.

• • Add more innovative solutions to your portfolio.

Why Does Outsourcing Your eLearning Content Development Make Business Sense?

There are several advantages of outsourcing your eLearning content development. Here’s my list of the top 7 advantages:

1. Reduction in costs.
   This is certainly the first and the probably the biggest benefit of outsourcing. Through outsourcing, you can get access to large talent pools that map exactly to your requirement and yet pay a fraction of the cost that you would incur if you were to hire them in-house.
2. Flexibility to scale the team up and down.
   eLearning content development outsourcing offers you greater flexibility by allowing you to rapidly scale up and down the required team exactly as per your business dynamics.
3. Access to new skill sets and more varied talent in a given domain.
   With rapidly changing learner expectations, tools, and technologies it is not possible to have all combinations of skills that you or your customers may require. Outsourcing offsets this challenge and offers you the flexibility to have more than one partner to be able to address varied solutions.
4. Reduction in development time leading to a faster turnaround time.
   Typically, an outsourcing partner will have a dedicated team addressing your requirement including focus on shorter development cycles. This gives you a significant edge in managing a quicker turnaround time for your projects particularly when your internal teams may not be available.
5. Access to best practices leading to optimization of your development practices.
   Remember your partner will be servicing the needs of several organizations and therefore, is more likely to have development practices that are optimized for globally distributed development. You can use these cues to enhance your own development practices further.
6. Addition of more innovative solutions to your portfolio.
   You can leverage on your partner’s skills to enhance your portfolio with additional innovative solutions to service more varied or more complex needs.
7. Enhanced focus on your customers.
   Leveraging on the partner’s development strengths enables you to bring higher focus on customer interfacing activities rather than day to day execution. Besides creating better customer satisfaction, this may enable you to address new opportunities.

What Are The Challenges In Outsourcing Your eLearning Content Development?

The success of your outsourcing strategy for eLearning development can go belly up on account of:

1. Hidden costs.
   In your budgeting, you would have factored for the pay-out on account of outsourcing as well as time and budget for your Project Managers who would work with the outsourced team. The outsourced team’s inability to follow the brief accurately can often lead to higher review times adding to your costs. They may also add delays in your project schedules.
2. Aspects that you can identify only after you begin outsourcing.
   During the evaluation phase as well in the pilot phase, you get to interact with your partner’s top notch talent. Once you start scaling (after looking at the initial success), you find the talent pool has changed. Often this leads to additional costs for you to cover the re-briefing, additional reviews, and quality issues.
3. Inconsistency in performance and quality standards.
   Closely linked to the challenge outlined above, you often see a variation in the quality or lack of consistency. This too leads to additional review time and adding days to your project schedule to mitigate these challenges.
4. Inability of your partner to adapt and align effectively to changing dynamics.
   Often, the business dynamics change, the kind of solutions your customers require now can change, and this can lead to a gap in what you gain from an existing partnership. (For instance, significant transitions like Flash to mLearning or the current need of fully responsive mobile learning solutions that need a different expertise set) can play havoc with your further planning. If the partner is not in sync with changing market expectations or what more is required, you may have a show-stopper.

Can Most Of These Challenges Be Mitigated To Create A Successful Outsourcing Partnership?

The good news is that the challenges mentioned here can be mitigated to a large degree leading to a successful outsourcing of your eLearning content development.

In my next article, I will outline measures that you can use to offset these challenges (you can use these pointers during your evaluation process). Additionally, I will share my pointers on how you can choose the right partner to outsource.

Meanwhile, do refer to my earlier articles that cover various facets of outsourcing eLearning content development.

1. 1. 6 Pros Of eLearning Content Development Outsourcing
   2. 10 Tips On How To Choose A Custom eLearning Company In India
   3. How To Evaluate A Custom eLearning Development Company In India
   4. Too Many eLearning Companies In India – How To Find The Best?

I hope this article has provided you the insights to help you weigh your options for outsourcing eLearning content development. Do contact me if you have any questions.

source: https://www.eidesign.net/is-outsourcing-elearning-content-development-right-for-you/

A Step-By-Step Outsourcing Guide For eLearning Content Development

Before you begin your outsourcing initiative, you need to watch out for several factors that can impact its success. In this article, I will share a step-by-step outsourcing guide based on my 14 year experience of providing offshore eLearning content development services to customers worldwide.

eLearning Content Development: A Step-By-Step Outsourcing Guide

Background: This step-by-step outsourcing guide is an outcome of my own practical experience over last 14 years. My company EI Design has been providing offshore custom eLearning content development services to our customers across the globe.

As you embark on the journey to outsource eLearning content development, you can use the following pointers mapping to 4 key steps:

Step 1: The Start Point

Begin the exercise by setting up a team to deliberate on:

1. 1. Why do you want to outsource?
   2. What are the expected gains (over what period of time)?
   3. What are the possible options to outsource?
   4. What should be your outsourcing strategy?
   5. Outcomes: At this stage, you should be able to identify:

1. Why Outsource And Expected Gains.

This exercise should help you quantify the triggers that are prompting you to evaluate outsourcing. These could range from scaling, higher profitability, enhancing your portfolio of services, access to a specific talent pool, and so on. These would have a bearing on the profile of the partner you should seek and the evaluation criteria.

2. Outsourcing Strategy.

Once you have done this and arrived at one or more reasons why you should outsource, the focus shifts to evaluating the options:

• • Onshore vs. offshore.
    Selection of an onshore partner has a bearing on the cost (and your profitability) but has advantages in terms of access to additional talent, enhancement of your existing portfolio, and so on. The offshore partner will have cost advantage, plus the other gains, but you will need to plan for related risks of time zones, communication, and cultural differences.
  • Single vs. multiple partners.
    In my experience, I see that several organizations prefer to begin with multiple partners to offset the perceived risk (do not put all eggs in one basket). However, my personal assessment is to adopt a more rigorous evaluation process, pick pilot projects that give you a 360 degree view of the interaction but go with one partner.

Step 2: Partner Evaluation And Selection Process

At this stage, you need to extend the core team that you had set up to carry out the evaluation and selection process. Also, ensure that your Project Management team is now part of the team. Then:

1. 1. Draw up the criteria for evaluation.
   2. Create frameworks to review and analyze the information you receive from potential partners.
   3. Decide on the weightage of the evaluation criteria and create a scorecard that will enable you to compare and select.
   4. Identify the list of potential partners (that map to the value proposition you are seeking).

Outcomes: At this stage, you should be able to:

1. 1. Create a target list of partners.
   2. Put together criteria for evaluation.
   3. Establish how to rank the partners.
   4. Create comparative scorecards and select a partner (or a maximum of 2-3 partners) to initiate a pilot project.

Step 3: Engage With The Selected Partner Or Shortlisted Potential Partners For The Pilot Phase

At this stage, re-look at your team composition and identify the team members who need to undertake the critical phase of pilot initiation. Prior to the pilot roll-out:

1. 1. Validate your assumptions (collated during the evaluation process).
   2. Review the success factors that you had identified and if they still look feasible.
   3. Identify the risk areas and mitigation plans.
   4. Outcomes: At this stage, you should be able to:

1. Initiate A Pilot Project.

Do ensure that the length of the project will enable you to evaluate the engagement model, processes, and communication capabilities of the potential partner. Check for ease of collaboration, the way the brief is being processed, whether they are asking the right set of questions, and so on.

2. Identify Other Costs You Will Incur.

Besides the quality of the product and if it was delivered on time (as per the agreed upon schedule), quantify the time your team took to:

• • Ready the brief.

• • Handle the partner team during the pilot project’s execution.

• • Review updates and various builds.

3. Arrive At The Total Cost Of Outsourcing (TCO).

The aforementioned pointers will help you determine the TCO that includes the costs you have to budget over and above the project outsourcing cost.

Step 4: Create The Road Map Of The Engagement

At this stage, you should have successfully completed the pilot project and you should be able to select a partner (onshore or offshore) or multiple partners.

At this stage:

1. 1. Do go back to where you started and relook at the expected gains and create a framework for on-going check-pointing against the required success factors.
   2. Create a road map on how you will outsource, how you will scale, and most significantly, how you will track your progress.

I hope this outsourcing guide adds value to your initiative to outsource your eLearning content development. If you have any questions or need any specific assistance in your outsourcing initiative, do contact me.

Source: https://www.eidesign.net/a-step-by-step-outsourcing-guide-for-elearning-content-development/